About Midland Communications
Midland Communications began more than 50 years ago in 1946 as the Worldwide Marketing Arm of Victor-Animagraph Projectors. In 1978 a communications division was formed due to a partnership with NEC America.
Today, as a distributor of NEC America, for 30 years, Midland Communications has a customer base of more than 3,300 satisfied customers that include general business, government agencies, universities, colleges, hospitals, and hotels.
Midland provides a wide range of communications services including PBX and key systems, Wide Area and Local Area networking, computers, TeLANophy integration, voice mail, CCIS, video conferencing and VoIP technology.
Our philosophy is simple, provide quality products at a fair price, backed by an average emergency response time of twenty minutes, and the best service in the industry.
Our mission is to consistently exceed our customers' expectations in providing the finest in communications and computer systems; supplying exceptional service and products at a fair price, custom-designed to fit our customers' needs.
Our Customer Support Philosophy
Effective customer support starts at the top or the organization. It must simply be a way of doing business — a corporate culture.
Effective customer support is at the top of everyone's job description. The customer indirectly pays everyone's wages.
Effective customer support is built on a uniform customer understanding and empathy. True customer caring is the foundation for true customer support.
Effective customer support requires tact and patience. Honesty and integrity are the benchmarks of effective customer support.
Effective customer support does not come naturally, it must be learned. It requires knowing the customer's wants, needs and concerns.