Contact Us
(563) 326-1237
Proudly Serving Quad Cities, Davenport, Bettendorf,
Moline, Rock Island, with
support Nationwide!
About Midland Communications
Testimonials
"We started our installation of our new phone system in December 2007. Since then
we have added on two of our other offices and we have just one more to go. I was
unsure of what to exactly to expect during the conversion, but Chris and Bill have
been there for our company the whole time. They've made sure that we were kept up
to date on any changes, and we understood what was going on. I want to thank you
for the service you have provided for us during this transition. We have one more
office to install and I have no doubts that it will run very smoothly."
- Sarah Johnson, Tri State Comany
"As information technologies representative for Metform LLC, I would like to extend
our appreciation to you Jeff Sandberg for a job well done in a busy fast completion
of communication issues. Midland always comes through."
- Ms. Laura Bellich, Metform LLC
Savanna, IL
"Just a note to tell you how pleased we are with the service your company provides
we had a mini-crisis yesterday. I called and within minutes your technician was
on the scene getting our problem solved. Thanks again."
- Robin Aaronson, Quad Cities Surgical Associats SC
"The time you spent Monday getting the 'kinks' worked out shows your continued dedication
to making certain the system is working properly. Being very much a perfectionist
myself, I know when I see one! It is also apparent from the first time I started
working with you is your tremendous patience in answering the questions we have.
You always take whatever time is needed to explain a problem or function so it is
completely understood!"
- Linda J. Easter, Mississippi Valley Blood Center
"This letter is to commend two representatives of your company involved with our
new sys. Namely they are Scott and Jason. they truly made us feel that they weren't
happy until we were completely satisfied. They are not only knowledgeable but also
polite and friendly."
- Susan Brand, Dr. Paul Figge Office
Davenport, IA
Our Customer Support Philosophy
Effective customer support starts at the top or the organization. It must simply
be a way of doing business — a corporate culture.
Effective customer support is at the top of everyone's job description. The customer
indirectly pays everyone's wages.
Effective customer support is built on a uniform customer understanding and empathy.
True customer caring is the foundation for true customer support.
Effective customer support requires tact and patience. Honesty and integrity are
the benchmarks of effective customer support.
Effective customer support does not come naturally, it must be learned. It requires
knowing the customer's wants, needs and concerns.