Training and Service
Training
Reliable business telephone systems and timely service are necessities for every
business. Accordingly, our service and installation technicians are seasoned professionals
who have been factory trained by Midland and bring with them over 100 years of qualified
experience. This experience, along with our strong engineering capabilities, assures
you of answers to most any communication problem...large or small.
In addition Midland provides complete instruction and training of your employees
in the operation and use of your new telephone equipment. Special attention is given
to the attendant operator. Optional training is available for attendant operators
in call handling and answering techniques. Additional training for attendant and
employees is available at any time upon request with charges covered by our Gold
maintenance agreement.
Service
Midland responds immediately to requests for emergency service while non- emergency
maintenance service is rendered within 24 hours. Our service people are on call
24 hours a day, 365 days a year for those businesses with around-the-clock operations.
Our Service Responsibility
Midland Communications will act as your agent with the local telephone company to
coordinate the installation and resolve any problems regarding service responsibility
after the installation. You'll never have to decide for yourself who to call when
there is a problem. Always call Midland...we'll do the rest.
Our Customer Support Philosophy
Effective customer support starts at the top or the organization. It must simply
be a way of doing business — a corporate culture.
Effective customer support is at the top of everyone's job description. The customer
indirectly pays everyone's wages.
Effective customer support is built on a uniform customer understanding and empathy.
True customer caring is the foundation for true customer support.
Effective customer support requires tact and patience. Honesty and integrity are
the benchmarks of effective customer support.
Effective customer support does not come naturally, it must be learned. It requires
knowing the customer's wants, needs and concerns.