Avoid Business Interruption with
Midland's PBX Disaster Recovery
We're excited to announce to our customers a new solution called PBX Disaster Recovery.
PBX (private branch exchange) Disaster Recovery acts as an automatic phone system
failover. Should a phone system suddenly go RNA (Ring No Answer) or ATB (All Trunks
Busy), a hosted virtual PBX will take over and route calls to preset emergency numbers.
The backup system provides seamless integration so that if a PBX goes down, an organization's
customers will never know. This is an extremely cost effective solution that applies
to any PBX phone system.
We developed this press release explaining the solution and its benefits.
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Customer Service Drops During Recession...
See How Midland Bucks This Trend
As the economy has fallen into a recession, customer service has deteriorated for
many companies regardless of industry. This specific topic was highlighted in a
recent issue of BusinessWeek.
Midland Communications as an organization is proud to say that we've bucked this
trend because of the many customer centric programs implemented over the years.
Programs like Customer Advocacy, Current Technology Assurance Plan (C-TAP), and
Managed Services continue to drive our customer satisfaction levels.
We developed this press release explaining the solution and its benefits.
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