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Telecom Ca$h Leakage Issues

Costly Telecom Billing Errors:
There are some estimates that as high as 80% of telephone bills have billing errors costing US businesses and organizations millions of dollars each year.

Poor Monitoring of Telecom Expenses:
Most businesses do not conduct detailed audits of the telecom bills. This results in significant overspending, sometimes as much as 50%.

Costly Misleading Telecom Regulatory Fees:
Many carrier charge official sounding charges that are classified in the regulatory fee and surcharge section of the bills that are really just profit items to telecom providers.

Telecom Reviews - Like Getting Money From Heaven
"One way to find out for sure is by auditing your telecom bills, a reality check that can save you thousands or even hundreds of thousands of dollars. 'It's like getting money from heaven,' says Steven Kraemer, assistant director of academic computing and communication at the University of Illinois (UI), Chicago."

Network World - Read Story »


80% of Telecom Billing is in Error
"Eighty percent of bills contain overcharges that will appear month after month, he says: 'It will continue to go on until someone says, 'This is wrong,' and someone does something to correct it."

Network World - Read Story »

Midland is now waiving their fee for this service!
Schedule your assessment today!

Avoid Business Interruption with
Midland's PBX Disaster Recovery

lifepreserver We're excited to announce to our customers a new solution called PBX Disaster Recovery. PBX (private branch exchange) Disaster Recovery acts as an automatic phone system failover. Should a phone system suddenly go RNA (Ring No Answer) or ATB (All Trunks Busy), a hosted virtual PBX will take over and route calls to preset emergency numbers.

The backup system provides seamless integration so that if a PBX goes down, an organization's customers will never know. This is an extremely cost effective solution that applies to any PBX phone system.

We developed this press release explaining the solution and its benefits.
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Customer Service Drops During Recession...
See How Midland Bucks This Trend

Customer Service

As the economy has fallen into a recession, customer service has deteriorated for many companies regardless of industry. This specific topic was highlighted in a recent issue of BusinessWeek.

Midland Communications as an organization is proud to say that we've bucked this trend because of the many customer centric programs implemented over the years. Programs like Customer Advocacy, Current Technology Assurance Plan (C-TAP), and Managed Services continue to drive our customer satisfaction levels.

We developed this press release explaining the solution and its benefits.
Read More »