Does not come naturally, it must be learned. It requires knowing the customer's wants, needs and concerns.
Current Technology Assurance Program (C-TAP)
With C-TAP, Midland Communications truly partners with it's customers to assure that the technology provided today can be Renewed, Refreshed or Replaced as required and that its Partner will have emerging technologies as they become available and needed; Always having the latest and innovative technology to serve your business needs.
C-TAP also provides a New Industry Standard for Consultation, Education and Special Services to let the technology actually make a difference in your business.
The greatest C-TAP innovation assures your increased profitability: Your cost can be fixed throughout the program.
Addition of new technology at any time without extension of the term of the Partnership Plan
Refreshment or renewal of equipment quarterly after month 24 with no change in payment
Term extends to original 60 months.
Waiver of labor charges when equipment is added or replaced under the Partnership Plan provisions
Waiver of labor charges associated with software upgrades added under the Partnership Plan provisions
Remote programming changes during normal business hours
Priority scheduling for adds, moves, and changes
Priority dispatch on all service calls
Guarantee of "Inventory On Hand"
"Software only" upgrades
Backup and archiving of system databases where applicable
Periodic replacement of handset and station cords
Waiver of labor charges when equipment is added or replaced
Waiver of charges for no trouble found carrier calls
Designation/key strips as needed
Remote support service calls via telephone or emails during normal business hours
Preferred service and replacement of defective equipment per factory recommendations
Annual preventative maintenance visit
No charge for "no trouble found" service calls
Local and Long Distance audits and recommendations upon request
Service Provider Bill reconciliation
Priority queue to the "Partnership Operations Center"
Annual analysis of connectivity charges
Waiver of labor charges with software upgrades
Quarterly technology webinars on advanced and emerging business applications